Visitor, your APRIL 2020 FocalPoint Newsletter is here

In recent years, well managed and tech-savvy companies have greatly raised the bar on what it means to provide great customer service. In fact, we’re now talking in terms of the “customer experience” or “customer journey.”

Many elements need to come together to be competitive in this environment – one misstep and you may be relegated to second-class status.

Understand the challenge, rate your business, and implement a strategy that will make you shine in the marketplace.

Boeing. The company’s role in U.S. industry, global aviation, and space exploration is historic. Yet today it finds itself fighting for survival, and sadly, the fight could have been avoided.

It proves that no company is too big or too advanced to experience major failures.

When we dig more deeply into Boeing’s problems, we uncover lessons that apply to businesses of all sizes.

Learn from Boeing’s mistakes today so you don’t find yourself in such deep trouble tomorrow.

Successful business owners maximize their talents and the talents of their employees and it’s a safe bet that navigating the murky waters of human resources isn’t one of your strong points – so why are you losing valuable time to it?

Teaming up with the HR experts at a professional employer organization (PEO) could be the perfect strategy for your company.

Don’t know exactly what a PEO does and how it can help? Read this and find out now.

More cold calls equal more sales, yet virtually all of us suffer from a fear of rejection, and that, in turn, makes us reluctant cold callers.

Coach Phil Gilkes learned a method from Brian Tracy that transformed him from cold call timid to cold call courageous. It’s easy, anyone can do it, and the results are amazing.

If you think your cold calling capacity has any room for improvement, you need to try this now.

As a business owner, you make decisions constantly that you believe will reduce your risk and/or improve your business outcomes. There are countless ways to do this.

In this article, we’ll present ways to leverage your internal strengths to reduce risk and improve business outcomes.  We’ll also show you how these strategies can affect your longer-term, post-business planning.