Visitor, your SEPTEMBER 2019 FocalPoint Newsletter is here

Just as routine health exams can keep you operating at your peak performance, a business health check can do the same for your company – and, it will position you to weather any downturn in the economy and come out even stronger on the other side. But, you need to know what dark corners to peer into, what critical questions to ask, and what steps to take. We leave no stone unturned in this article.

With a tight job market, high turnover, and a tidal wave of Baby Boomer retirements, developing and maintaining a highly skilled and motivated team is critical. You can train and provide coaching, but understanding and implementing workplace mentoring may be the missing puzzle piece. Here we deliver the insights and strategies to create a world-class mentoring program.

It’s a safe bet that you, your family, your employees, and their families depend on your business to maintain their lifestyles. Sadly, many owners let two, common, self-made problems derail the planning that would – if done properly – assure the future of their business. The consequences can be tragic. Learn what those problems are and how they can be avoided before it’s too late.

A recent survey reveals that three-quarters of B2B buyers are spending more time over the past year researching purchases and that more buyers are engaging with vendors early on in their buying process. These trends have big implications for your sales force. Discover what actions you can take now.

Of all the data you need to run your business efficiently and profitably, churn rate may be the most vital. It reveals buying habits and – when well analyzed – can suggest strategies to reduce your churn rate, increase customer loyalty, and dramatically boost your sales. Do you know what your churn rate is? Do you know how it compares across your industry? Find out what you should be demanding of your CRM and some general rules that will shed light on where your churn rate ranks.