Visitor, your MARCH 2018 FocalPoint Newsletter is here

Few – if any – companies think they are providing a poor customer experience; however, from the customers’ point of view, they vary greatly.

Do you have any idea how poorly calibrated or well calibrated your perception is to that of your customer?

Discover the areas where you may be tripping up in your desire to develop a customer-centric approach to your business and that are costing you money every day.

Too many business owners and managers fail to take advantage of mentorship relationships because they’re clinging to several myths. Tragically, that mindset creates roadblocks that delays, even prevents them from realizing their true potential.

It took Scott Zimmerman a while to correct his mistaken beliefs; he doesn’t want you to suffer through the same learning curve.

Jumpstart your understanding of mentorship today with this revealing look at what mentorship is and is not

Time is your enemy but you can make it your ally. It’s undeniable that business moves at a faster pace today than ever before in history and that puts an incredible premium on timeliness.

In this law of business success, Brian Tracy stresses the importance of acting faster than your competitors and he gives you three ways you can apply The Law of Timeliness in your business immediately.

Wouldn’t it be fantastic if your sales reps were greeted with open arms and hearty handshakes every time they made follow-up calls on customers?

Strategic use of a customer relationship management system is fundamental to achieving this, even in a small business with only a few sales people.

Discover who should be using it and what features you need to make it a game changer for sales and customer retention.

What aspects of personalization are valued by US adults? How do they define what each type of customization means?

Get the answers in this huge survey of web users.

Workplace accident near misses make viral videos on YouTube, but they are ominous warning signs for businesses that hundreds of thousands of dollars in work injury compensation are lurking around the corner.

Make sure you’re taking advantage of all sevens ways to reduce work injury compensation rates outlined in this article.